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Big challenges are what get me out of bed in the morning. You don’t join a start-up for an easy life. And when I joined GoFibre as Consumer Director last year I knew we had a good few to tackle.

The broadband market is dominated by the big players, with over 85% of UK customers signed up to BT, Sky, Virgin Media or TalkTalk. So how do you stand out amongst their noise, and create a memorable, relatable, educational brand, especially when broadband has become a hygiene factor?

Well I was inspired by our CEO, Alex Cacciamani, (a fellow Kiwi, which also helped), who founded GoFibre in 2017 when he moved from London to a small town called Duns in the Scottish Borders, and was frustrated by a chronically-poor connection. His philosophy, and now GoFibre’s, is that fast, reliable broadband should be available to everyone, not just city dwellers, so we’re focused on connecting towns and villages often forgotten by the telco heavyweights. We’ve got an ambitious plan to enable half a million homes to connect to full fibre in the next 3 and a half years, which comes with some big sales targets.

When I wrote the pitch brief for a brand and creative agency earlier this year, I was looking for a partner that would relish this challenge as much as I do. We needed a big and disruptive creative platform, but rooted in our everyman values and local proposition, since our product isn’t readily available everywhere just yet. Our business model is based on demonstrating commercial viability before we can dig our full fibre cables and connect towns, so the marketing needs to ramp up interest location by location, but carefully manage customer expectations.

I’m a big believer in creative simplicity and trusting your gut when building a brand, and when I was presented with Digby the gopher it was hard not to get excited about his potential to front the GoFibre campaigns. I’m a big believer in fluent devices, too, having been the Marketing Director behind ”That’ll Do” with Plusnet Joe, who delivers their brilliantly basic positioning and distinctive Yorkshire identity. So having a charming character to bring to life the digging work that GoFibre are doing, and to make a virtue of it, was a big plus. It was really important to create a positive brand from the outset – not one that would go about bashing competitors, or making claims they couldn’t deliver on. I also loved the earworm of a gopher telling people to ‘go for it’, language that we’re already seeing being picked up freely. And it wasn’t just me; Guy & Co tested a number of different creative concepts with target consumers and Digby was a clear winner. My personal favourite quote from research; “It’s such a terrible pun, I love it!”

I also challenged Guy & Co – and our wider agency partners: Stripe PR, Lane Media and Clickboost, to go fast. In the alt-net goldrush you can’t hang about, and summer is primetime to connect broadband customers. We didn’t have the luxury of time (or arguably, budget) to give Digby the same CGI treatment as the likes of the Meerkats, but nor did we want to. Part of Guy & Co’s creative approach was about making him feel real to help create that charm – think Gordon from the broom cupboard. (Or so I’m told from people that grew up in the UK).

Digby’s got a lot of work to do and hats to wear – we’re using him across both B2C and B2B, across a complex customer journey, and executed across very localised media plans as we roll out town by town. But we believe he’s up to the challenge, and are confident in why we picked a challenger agency in Guy & Co to partner with us.

“I’m Iron Man” was not an admission that I ever thought I’d hear our Technical Director say. For the record, he is not Tony Stark, however, for the purposes of an internal workshop he was!

I’d been tasked to reinvigorate our company values and, through word of mouth had found and contacted Guy & Co to help.

Getting corporate values right is as essential as it can be hard to do. On the one hand, you can end up with values that are too general and don’t act as a call to action. And on the other hand, they can be far too specific and then don’t necessarily resonate as they should.

Angel Trains is a fairly unusual company in that we operate in a highly regulated market, with a pretty fixed customer base, with well-established competitors. Our ability to differentiate ourselves by what we do is therefore pretty limited.

The challenge that we set Guy & Co was, in this context, to help us to identify values that would set us apart from the competition, resonate with our employees and be authentic. Simple then.

From the start, the approach they took hit the mark. Their initial analysis clearly showed that in a very small space of time they understood the market dynamics. The workshop approach we then took applied a method with candour and no small amount of challenge. It was insightful in a way that not many of us who took part expected.

Having established a working framework for discussion Guy & Co helped to pull together the output from a series of cross-company working groups designed to tease out values that came from the people within the business. We wanted to ensure that these weren’t value dreamt up at a senior leadership team offsite, but ones that came from the real lived experiences of everyone in the business.

At all times during the process, we were constructively challenged to ensure that the values we were identifying truly reflected our business. With a room full of finance, legal and engineering experts this wasn’t always straightforward, yet the Guy & Co team were able to help us keep to the right balance of detail and debate.

I’m happy to say that the five values that came out of the process were ones that every member of staff felt like they had a stake in.

To help demonstrate this, Guy & Co created an internal video in which members of staff were asked a series of questions on how the values resonated with them. It was the perfect medium to communicate back to ourselves the emotional attachment that people felt.

With the help of the Guy & Co team, our next steps are to continue to embed the values in our business and to use them and the positive behaviours that they drive, to truly differentiate ourselves from our competitors.

I was thinking about how to end this piece, but I think I’ll just use the words that Malcolm, our CEO, said to me just after one of the first workshops with the Guy & Co team. “They get us,” he said. He was right.

I’m Fi – a Festival-loving Activation Manager at Guy & Co. It’s certainly been a challenging couple of years for brands, and none more so than in the activation space, so I was intrigued to see which brands would take a leap back into the world of experiential during the Edinburgh Fringe Festival this year, in its IRL reboot. As well as seeing around fifteen shows outside of work, I was lucky enough to oversee various Festival activations for our clients, like pop-up bars and on-trade installs for Blue Moon and Madrí. Anyway, this piece is not about our work, but rather to highlight some of my favourite activations throughout the city in August…

TikTok: Find More Funny

TikTok launched in the UK back in 2018, but it certainly wasn’t a well-known social channel before the pandemic. It’s now a completely different story, with over a billion users globally, and this year TikTok positioned itself as the Fringe’s first ever official virtual stage, giving the TikTok community ‘the best seat in the house’. Its main installation appeared in a prime spot at the bottom of the Mound, and it didn’t hold back with surprises. As well as giving out free coffees daily, there was also the opportunity to win prizes like tote bags, which became must-have accessories (and cunning brand visibility pieces) across the city. This felt like a fairly unique concept at the Fringe this year, at a time when brands could have understandably been tightening their purse strings. It also hero-ed its most prized assets – TikTokers themselves. Some of Scotland’s biggest TikTokers got involved, with a giant screen on the Royal Mile showcasing their reels. I loved this activity as it cleverly put the TikTok community at the heart.

Naked Malt

Recently rebranded, Naked Malt was an unexpected pop-up that was enjoyed by many passers-by looking for a refreshing whisky cocktail in the heart of Festival village. Naked Malt’s positioning is ‘whisky at its most uncomplicated’, which was reflected in the space it took over. Hidden away behind big venues like McEwan Hall and Teviot, this bar was perfect for avoiding the lengthy queues and crowds mere metres away. As well as its more chilled atmosphere, it also had a clear roof, perfect for sheltering with a drink when the heavens inevitably opened. The décor had a warm and inviting feel to it, with foliage, soft furnishings and illustrated fruits, which first tempted me in. I enjoyed many evenings here in August and hope to see the brand pop up elsewhere in future.

Arbikie: A Club

Table-served cocktails can be hard to come by during the Fringe, especially before a show. I was pleased to see that the ‘A Club’ had returned to Merchants’ Hall this year, an iconic venue that featured a brilliant range of music acts, from tributes to traditional folk. It’s not easy to dress the front of a listed building, but Arbikie did a great job, making the venue eye-catching and welcoming. Arbikie have recently opened their Highland distillery to the public, and were able to use the A Club as a bit of an outpost. This immersive experience is one not all drinks brands could pull off, and is an unexpectedly brilliant addition to the Fringe.

RZSS Edinburgh Zoo: Giraffe About Town

Finally, this genius little idea from Edinburgh Zoo has surprised and delighted both tourists and locals alike throughout summer. 40 giraffes could be spotted across the city, each one designed by a different artist and community to help celebrate Edinburgh’s extraordinary heritage and cultural diversity. Finishing on the same day as the Festival, they’ll now be auctioned off to raise vital funds for the zoo’s conservation work. This activation was brilliant simplicity at its finest, appealing to kids and adults alike. I used to walk past three on my way to work every day, (not to mention the miniatures that could be spotted in shop windows), so I’ll really miss them.

So, from gin-fuelled Abba tribute nights to tartan giraffes, I for one am delighted the Festival is back. And whilst much more is worthy of celebration, for me the most exciting part is the clear signal that brand activation is firmly back on the menu. Bring it on.

We’re going old school with our written podcast series, and grabbing a drink with our new (and first ever) Creative Director, Sean Mulholland.

Now we’re back in the office and his feet are comfortably under the desk, Deputy MD, Cat Summers, sat down with Sean to fire some challenging questions (and some frivolous ones) his way…

First off – G&C Bar or Coffee Shop?

Well since it’s a Friday afternoon there’s only one sensible answer there.

*Pours a pint*

Now you’re comfy, if you were doing a stand-up show, what’s your opening line?

All proceeds of tonight’s performance goes towards overshirts and skin fades.

However, the real elephant is – who’s buying tickets to this atrocity?

Sean Mulholland – The Life of a Creative Director. £33 at The Assembly Hall.

A person of questionable taste I’d imagine.

Although, as the old festival logic goes – he is on at Assembly Hall,

and he’s pretty pricey…so it must be good.

Keeping with the creative theme – If your career to date was turned into a film, what would it be?

Well, I didn’t do ‘the advertising course’, as many do – which is great by the way. I hitchhiked my way into the industry with a mate who did pay for the course – cheers AC!

So I’d say The Hitchhiker’s Guide to the Galaxy seems the most appropriate.

Especially when Martin Freeman’s character, Arthur, finds himself surrounded by aliens. It definitely felt like that at the start. Everyone speaking in strange languages, huddled round massive glowing tables, (lightboxes, remember those?), decoding drawings – the aliens called them ‘scamps’. But, like Arthur, I found my feet, and wearing more than a dressing gown (thankfully), I started to get stuck in and ended up loving this weird alien world. I jumped from planet to planet (those are agencies in case no one’s noticed I’m absolutely milking this question) and gained invaluable experience from each. And like any new place, it might seem similar on the outside but it’s a whole new world on the inside. From ATL to BTL and from B2B to B2C, each had their own in-depth alien language to learn. And drinking customs. Which was both fascinating and terrifying at the same time. And just when you think you’ve mastered those, neatly making your way up the ladder, a whole new alien language is presented to you. Client speak. *Faux horror music*.

But as alien as everyone and everything seems at first, the more you get to know agencies and clients, freelancers, and production companies, etc, etc, the more you realise we’re all just people trying to make the best work we can. I’m sure there’s a good lesson in there somewhere.

But that’s a bit soppy so, and to end this painful parallel, another reason it’d be this film, is only in advertising would the answer ‘42’ to the question ‘what is the meaning of life, the universe and everything?’, make complete sense.

Spoiler: It’s probably the rounds of amends.

Right, fun over, let’s talk business! If you could be behind any challenger brand, what would it be?

In true challenger brand style I wouldn’t be like any of them, they’re all way too mainstream for me. I’m way cooler and they’re all shit. You’ll need to imagine that statement in a massive typeface too, obviously.

But seriously, I think right now Oatly are doing an amazing job – which is strange classing them as a challenger brand, considering they’ve been around for over 10 years and pretty much own the alt milk market. But, they’re definitely challenging the status-quo of how a brand is ‘supposed to advertise’. Not just in their tone of voice but in every single manifestation of their brand. It’s a masterclass in adopting a positioning and completely living it. Also sticking to the vision when the buck starts to bang, and not becoming globally dull like a certain drunk pootch.

If you were a TikTok challenge, which one would you be?

I’d be the coolest one, you know, the one that everyone’s doing right now, you know the one.

The one with the cats? Cactus? Thankfully there’s cooler and younger people in the agency that actually use this platform but I’ve no idea. But I do know the cat cactus challenge is available if anyone wants a sick new challenge… That’s the original meaning of sick btw.

If Guy & Co was on Tinder, what made you swipe right?

Sexy client names surely! (Did I write that correctly guys? Yeah? Great.)

Honestly, it’s for a reason that absolutely no one’s on Tinder for, and that’s for how Guy & Co thinks. Genuinely, I love the idea of allowing our clients the chance to test creative with the public before buying into it. To get a true gauge from, not just ten students promised pizza and 50 quid, but from a huge cross-section of a specific audience anywhere in the world. It’s a real positive for me. I’ve always been ‘brought up’ to think testing’s the Devil, but the real Devil is putting average work in front of a group and hoping they’ll not choose it.

So, for me, I love the idea of Guy & Co’s positioning – ‘Giving you the confidence to challenge.’ The challenge for me is making sure that the Devil stays off of the testing table. Swipe.

It’s our tenth birthday next year, so if you were running that – where would you take us?

To be honest, knowing David now, I think even my craziest idea will probably end up falling short of the reality so I’m going to reserve my ideas for that in worry that I’ll lower the culture bar!

If the world ended tomorrow, what brief would you want to work on today?

Playstation. Every day of the week. They’ve always been an amazing storytelling brand with a world of potential lying within their games and audiences. And a brand that have always made incredible ads. The challenge would be – how to do it differently. But, what’s not to love about that challenge.

Closer to home I’ve always wanted to work on Tunnock’s, another brand with loads of potential. Why couldn’t they have Irn-Bru-type fame? Again, it would be a challenge but another amazing one.

But I mean, if the world’s gonna end and I’m sat at my desk doing a Playstation or Tunnock’s brief, someone better give me a shake.

You’re standing in a bar, and in walks 21-year-old Sean. What do you say to him? What’s your words of wisdom?

Put down the beer! Run away!! Joking, but that’s a no-brainer for me. It was the best bit of advice I’ve been given as a professional worrier – stress is the killer of creativity. And as simple as that may sound, when you’re surrounded by intensely passionate creatives all hungry to crack your brief, it’s much harder to remember.

But when you think about it, creativity is about letting your mind play – play with the information on the brief and the research and the other random stuff in your head.

To make unexpected and fun connections that only a playfully calm mind can.

Trying to be creative whilst being stressed is like trying to think happy thoughts 100 feet from the ground as you realise you’ve no parachute. Impossible.

Finally, what are you most excited about doing with us at Guy & Co?

Well, if you’ve read this far then working with you, because something tells me we’ll get on. But seriously, it’s a new chapter in my career that I’m genuinely excited about. It’s a great agency, full of great people, built on a great idea – and I’m not just saying that because they pay me. But I’m most excited about seeing where we can go next, helping to build out the creative department with even more talented people will be wild and most importantly – fun. And harnessing those talents to make sure Guy & Co’s name becomes as synonymous with great creative as it is with great results.

Also, we’ve got a pool league starting, so winning that.

“A potato is a potato is a potato” – an often quoted maxim, but one which the Albert Bartlett and Guy & Co team has been successfully combating for a decade.

Albert Bartlett founded the company in 1948 and since then it has grown from selling beetroot boiled up in a tin bath in a garden shed in Coatbridge to a large food company, specialising in potatoes of which it currently supplies almost a fifth of all of the UK’s consumption. It remains an independent, family-owned company, headquartered in Airdrie, with further sites in Norfolk, Lincolnshire, Jersey and Perthshire.

The company’s breakthrough into branded fresh potatoes came with securing the exclusive rights to the Rooster variety in the early 2000’s. The Albert Bartlett Original Rooster is a premium quality potato with a distinctive red skin, but still, “just a potato”. It required dogged determination and considerable investment in distinctive blue packaging, TV advertising and an insistence on stringent quality control and service to our retailer customers to build it into a brand which now has almost 50% share of the branded potato market and one of the highest levels of consumer loyalty in the category.

The Albert Bartlett brand has been built on a no nonsense, earthy, honesty. For example, chef ambassadors Michel Roux Jr and the late Andrew Fairlie endorsed our products only after serving them for years in their restaurants first. The company has also not been afraid of some self-deprecating humour over the years – notably in the famous Marcia Cross adverts. In 2015, faced with a fresh potato market which remains huge, but gently declining and ageing, the company took the decision to diversify into frozen potato products. The market is younger and in growth but is also fiercely competitive – in fresh Albert Bartlett dominated the branded category; in frozen, the might of McCain’s, Aunt Bessie’s et al was a different story and early branded progress was tough. The same insistence on product quality, making our chips from potatoes grown, prepared and frozen in the UK, great service to our customers and investment in marketing have allowed the brand to grow to have a sizable foothold and it is now the fastest growing frozen potato brand (Kantar 52 weeks to 11/7/21). The portfolio was further complemented by the addition of chilled prepared potato products manufactured in Airdrie from 2019.

Guy & Co became the lead creative agency on the Albert Bartlett brand in 2019 and the “Do the Albert Bartlett” campaign was born that autumn with an ad tapping into the shared joy of cooking and the emotional attachment to potatoes. Our Dad and Daughter dream team danced around the kitchen to the funky sound of James Brown’s Papa’s Got A Brand New Bag, whilst members of the band appeared in unexpected places like the kitchen cupboard – or maybe they were just imaginary? The Brand New Bag of the song was carried over into reality by adopting the use of reduced thickness, recyclable plastic packaging for all of our main products, saving 92 tonnes of plastic in the first year.

Moving to the present and just-launched “Do the Extraordinary” campaign. We listened to research with our consumers which told us that they loved the entertainment and emotional appeal of the Dream Team execution, but felt that we were not providing enough rationale for why they should pay a premium for Albert Bartlett potatoes. We took the feedback and made our obsession with product quality into the focus of the advert, in a bold and humorous new direction for the campaign. Three acrobats leap, tumble and juggle through the process of selecting, washing and drying not just good, but extraordinary potatoes to make it into Albert Bartlett bags. Music, which was so vital to the Dream Team advert, remains important but once again has been subverted by using an extract from an opera (of-course!). The acrobats are fully integrated across all of our activity from the hero TV ads to social media films and even our new recipe films.

The Guy & Co and Albert Bartlett team believes that these new expressions of the campaign will shake up the category and consolidate our position as a brand leader – the proof will, of-course, be in the next few months, but, to return to the opening statement, it could be amended to state, perhaps more accurately, “All potatoes are equal, but some are more equal than others”.

With it being Scottish Careers Week, we’re taking the opportunity to highlight the launch of our new butchery recruitment campaign for Quality Meat Scotland and Skills Development Scotland. We faced an interesting challenge with this brief; despite an increase of young people taking up apprenticeships, and a resurgence in popularity of the high street butcher shop, the number of young people taking up butcher apprenticeships just isn’t high enough to build a new generation of butchers that’ll sustain the industry well into the future.

It’s been a long time since anyone at Guy & Co made the big career decision in their final years of school, so we chatted to some 17-18 year olds about their aspirations and the important aspects of their future occupation, as well as whether they’d ever considered butchery as a career. Some key challenges became apparent; a lack of awareness around entry into and progression within the industry, as well as the general perception of butcher as ‘an old person’s job’. Indeed, after some digging we found that the average age of a butcher in the UK is around 56. Whilst not old per se, it’s old enough to make 17-18 year olds feel that butchery is not a career for them, especially when it’s in competition with other trades like plumbing where the average age is down in the 40s, or barbering which has seen a huge intake over the past ten years due to the trendy, cultural resurgence of men’s grooming and the rise of the hipster beard. Like these trades, we really needed to reposition butchery from a job of the past to a job for the future.

This change can’t be forced and it isn’t likely to come from the top down; we needed to be relatable, for young people to learn about butchery from their peers, to see it for themselves and feel that maybe butchery could in fact be a career for them. The young butchers we talked to oozed passion for the job and lifestyle, were having the time of their lives and were hugely successful with some moving swiftly from apprentice to business owner. They emphasised the unique set of skills butchery gives you, the joy of learning on the job, the creativity it allows and the sociable nature of the work amongst other things. Our new campaign – ‘take a real look at butchery’ – heroes these young butchers and lets their infectious energy and passion shine through in a series of social films that presents butchery as a diverse and dynamic job that offers huge future potential, whilst also being a whole lot of fun. It’s unlikely that butchery has ever been seen as fun, but in a changing job market an interesting and fun job is now more of a draw to a young person than money. We needed butchery to feel fun.

It’s been one of our most interesting challenges yet, and one that to be brave hasn’t meant lavish marketing ideas or defaulting to puns – it’s just meant being real. We can’t wait to see this out in the world, and really hope it can help shift the dial for the butchery industry.

As marketers it’s our job to identify and capitalise on opportunities. But when your remit is to promote the red meat industry, the booming ‘Flexitarian’ movement and buzz each year around ‘Veganuary’ are, understandably, seen as more threat than opportunity. In fact, these words send fear right across our industry, from livestock farmers to processors to retailers.

30% of Brits eat less meat than they did five years ago and 14% identify as ‘Flexitarian’ – those following a predominantly plant-based diet and actively reducing their meat consumption. This is forecast to rise to almost half of the UK population by 2025, driven especially by 18-39 year-olds; a younger consumer segment who question their food choices more than ever.

But what people say and what they actually do, as we know, can be very different. In 2021 only 1% of the UK population signed up to the Veganuary challenge, and only 18% of them went on to complete it. Lockdown helped to put meat back onto the table for a lot of households, as they sought comfort and tradition, and we saw total meat sales actually increase by 29% YOY in January 2021.*

But beyond the potentially short-term dynamics at play, our killer insight has been the longer-term opportunity to align with these new lifestyles through our defendable brand positioning: ‘meat with integrity’. With flexitarians being driven by ethical and environmental reassurance, the quality assurances of our Scotch labels are well placed to give them that – motivating consumers to trade up to better quality, locally reared meat. Guy & Co’s latest research backs it up: 93% of shoppers agree that our labels mean support towards local farmers; 92% that the meat is produced to higher animal welfare standards, and 59% that it is more environmentally friendly.**

So we’re not shying away from the flexitarian challenge, we’re flipping it into an opportunity. And this will be the single-minded, millennial-minded focus of our new consumer campaign with Guy & Co, launching in June.

We’re in a fortunate position at Quality Meat Scotland, but for me it’s about having honest, positive conversations about your brand – regardless of the challenge you face.

*Source: Kantar Worldpanel data, Unprocessed Red Meat, to w/e 24th January 2021

**Guy & Co usage & attitudes survey, 100 Scottish respondents, February 2021

I remember 8-10 years ago I worked on client briefs that prophesised 2020 as a nirvana-like milestone of corporate perfection. We were working on corporate brand purpose and vision briefs to signal the high-performing goals that organisations would achieve in this motivating big-ticket year. Well, that changed and escalated quickly. Corporate perfection is now replaced by corporate survival, and we are now working in days rather than years to help plan, research, create and produce brand projects.

Here’s a short story of why our belief in intelligent agility, or pivoting at pace, has become even more profound in these times.

Like other businesses focussed on growth and service excellence, our first quarter in 2020 was a busy belter of a period, doing great work and with exciting new projects on the horizon. On the 6th of March I went for a ski touring holiday to St. Anton in Austria and unfortunately our poor European cousins were ahead of a curve we’ve all become familiar with. And, when we hurriedly got out of the ski town on the 13th of March, we also packed with us flu-like symptoms and a loss of smell and taste. Once we emerged from feeling crap, but thankfully not hit as hard as other poor souls, we got back in touch with colleagues, clients and life. The world was quickly affected and our plans for 2020 were now dangerously off-piste. Which is why, when we pride ourself on agility and telling clients we can deliver “100 days ideation to market” – we better be prepared to walk the walk.

So we got busy; ensuring business continuity by doing financial planning with trusted advisers, and agreeing with our amazing team the sacrifices we’d make to ensure we stayed safe and weathered the storm as a business. But what we are especially proud of is quickly changing tact with clients; pivoting on existing projects and proposing new ones that would sensitively ensure their brands could add a societal value to audiences – consumers who do not need overt selling messages but instead useful information and an emotional lift during this (fingers crossed) once-in-a-lifetime situation.

Here’s some of the things we have proudly built at speed for our clients during lockdown:

Smokehead TV

When the on-trade shut down and bottling stopped for Smokehead whisky, marketing projects halted to help preserve resources for when the world resumes. But the great team at Ian Macleod Distillers agreed with us it was a time we could bring the bold, upbeat and independent attitude to entertain our Smokeheads isolating at home. And within 48 hours, Smokehead TV was born.

We’re scripting and producing Instagram live events to bring a cross between a TV show, podcast and Smokehead bar to isolators’ screens every week. Our brand ambassador is joined by a whole host of special guest collaborators for whisky tastings, bold cocktail masterclasses, and edgy music and film nights, all scarily streamed from home. Post-lockdown we will analyse the potential of this fast pivot to scale for global rollout.

Baxters Super-licious

In March we were in full swing running a trial campaign to target a younger cohort of consumers for new Baxters’ Super-licious soup pots. We were activating at UK travel hubs and stopping commuters in their tracks, using guerrilla tactics such as sampling outside ‘competitors’ like Pret to campaign for better, tastier, fairer and more convenient lunchtimes. And then the world changed. Eateries closed. Commuters were forced indoors. And our plans for the final weeks of activation during prime soup season were redundant.

But our great client saw merit in not going quiet. There was an immediate opportunity to use our sampling stock for good, so we planned and redeployed resource to drop-offs for key workers in the NHS and Fire Service (quietly promoted through internal and stakeholder channels, rather than overtly shouty consumer PR). Our latest pivot is a digital retargeting and ROS campaign with contextual messaging, making sure we keep the brand front of mind and relevant to consumers’ new at-home routines. We can’t now frame a £2 microwaveable soup pot as an alternative to battling queues for overpriced ready-to-eat options… but at 3 minutes in the microwave, it’s a quick and delicious lunch option for juggling the pressures of WFH life.

Do the Albert Bartlett – at Home

In a commodity category like potatoes, brand salience is vital in a time of crisis – Kantar report that brands with strong equity that continued to communicate during the 2008 crash recovered nine times faster than those that didn’t. And, with consumers hungrier than ever for new ideas to feed and entertain the family at home, the nation’s favourite potato brand was perfectly poised to serve up meaningful branded content. Building on our December 2019 ‘Do the Albert Bartlett’ campaign with a simple addition of ‘at home’, we rapidly researched territories with our 4 target consumer segments and ran a virtual creative workshop to create a highly relevant new lockdown-led content platform.

More than just great recipes and cooking tips – it’s about entertaining and inspirational content. After all, who needs another virtual dinner party or pub quiz? Instead, we’ll be challenging the nation to host cook-offs and score their roasties on Zoom; or to follow through on dreams of summer picnics from the comfort of their front room with virtual screensavers, games and recipe ideas. All using influencers and celebrity chefs to help boost viewing and create authentic earned content.

So, what can we learn from this crisis as marketers? Two big things for me. We need to speed up our ability to react to a world that can change faster than we perhaps ever imagined, and work hard on our organisations’ culture to ensure the team can react as one to deliver accelerated agility. Last year when I wrote an article on how great Zoom was for global creativity and connectivity, its impact on positive corporate attitude to flexible and creative working practice has now grown exponentially – in a good way.

Stay safe, think fast, stay home.

It’s now been 3 months since I joined Guy & Co as Planning Director (if you’re reading this it hopefully means that I passed my probation!).

Working remotely means that I’m still to see any of my new colleagues or clients in 3D which is more than a little weird. I have no idea how tall anyone is…

However, there is one big bonus – everyone you meet has their name written under their face so it’s impossible to have those awkward name forgetting moments.

When the world starts turning again, joining Guy & Co means that I can make the move back to my hometown of Edinburgh after a bit over 11 years in London (That’s long ago enough that the first campaign I worked on involved a fax machine).

I’d always kept an eye on the Scottish marketing ‘scene’ but with 2 young children a new puppy, it needed something really special to inspire the ‘big move’ back up the road. And I think I’ve found it.

I’d been more than a little intrigued I started noticing a new name emerging, one that was clearly doing some smart work and picking up a good few awards too; Guy & Co.

Combining Research and Creative is basically the holy grail of Planning so I jumped at the chance to join the team.

I’m a big fan of smaller independent agencies as the ability to really affect change and make a difference is so much bigger.

When your only tool is a hammer, every problem can start to look like a nail, and when your focus is advertising, its hard to get passed the TVC. But the Guy & Co toolbox genuinely spans the full marketing mix and couldn’t be more diverse.

Many of our solutions are a long way from advertising as we helping our clients with challenges ranging from business purpose to new product development, from content to co-creation and everything in between.

But what I’m most excited about is Innovation.

When I was 5 I wanted to be an inventor. I loved making new things. Creating different ways of doing things. Coming up with new solutions.

Now I’ve joined Guy & Co I feel like I’m living up to 5-year-old me’s ambitions.

We’re currently working on 2 big innovation projects which takes me back to the heart of proper marketing, and the original ‘P’ of the mix – Product.

This, combined with our future success measurement methodology (an innovation in its own right) are some of the most inspiring pieces of agency work I have ever been involved with.

With big ambitions and a growing team, I can’t wait to see where we take go next.

And whilst Covid has meant I couldn’t recreate the classic Tennents ad where the London Yuppy flings his suitcase into a passing rubbish lorry, jumps on the first train to Waverley and heads straight to Café Royal for a cold T, I’ll hopefully be up the road soon and discover the fabled Guy & Co bar for myself.

1. Create a routine and routinely create

We all know having a routine is a great way to keep motivated when there’s disruption in the world at large. And a great part of that routine is to challenge yourself to create every day. No matter how small or ‘creative’ it feels, forcing yourself to produce something is greatly rewarding and you may surprise yourself with the output.

I recently took part in the global ‘36 days of type’ challenge which encourages you to create a letter or number each day in any way you want (photography, craft, drawing, animation). For me it was a great opportunity to work on typography, and I challenged myself to bring a different personality and graphic treatment to each one. Challenges like this are especially great in our current remote world, as you feel part of a big community and the accountability of posting to your social channels each day encourages you to keep going.

A great lesson I’ve learned from this is to not fear mistakes. As Salavador Dali said: “Have no fear of perfection. You’ll never reach it.” The pressure of pushing out something original and creative every day (on top of the day job) encourages you to abandon perfection and create just for the joy of it. Embracing those mistakes could always lead to something greater! But when you hit a wall, sometimes it’s a good idea to just stop. Take a break, allow your mind to reset and come back afresh.

Creative challenges can be great for learning a new skill or experimenting with techniques and styles. And there are plenty of them out there. Adobe has its own daily challenge using Photoshop, and in October, thousands of creatives take part in ‘Inktober’ to practice hand-drawn illustration.

2. Share, share, share. (And don’t forget to look back)

It’s so easy to get caught up and lost in the now. But have you ever taken the moment to just pause and reflect on past work? Taking the time to remind yourself of past successes is hugely motivational – who doesn’t want to recreate (and improve upon) those successes?

And don’t forget to share your work too. At Guy & Co we share one great piece of work from the previous week at our Monday morning huddle. It’s a great opportunity for everyone to see what’s happening in the teams, and to share inspiration and learnings.

But don’t forget to look at what others are doing. Bursting out of our bubble and exploring what’s happening in the creative industry and wider culture (especially in response to coronavirus) is a great way to stay motivated. Seeing great work inspires us to create great work. So asking questions such as: ‘What if we did…’ or ‘Why can’t we…’ can be a great jumping-off point for a creative push. (Just be sure not to copy!). What’s more, it’s human nature to focus on the things we admire or like, but by shifting our focus to creative work that performs poorly or gets a negative response, we can ask ourselves: “How can we do better?”.

3. Spread the creativity

There’s nothing more motivating than working together, and now more than ever it’s so important to stay in touch and creatively collaborate. We’ve been running virtual workshop sessions and found these to be super productive, keeping our team’s spirits high and creative outputs optimised.

With many experiencing quieter workloads and more time at their disposal, it’s the perfect opportunity to give back – so why not volunteer your creative skills? Our team have reached out to charities to do pro-bono design and digital work, while others are using their skills to spread all-important public health messages. It’s a great way to keep working together, the creative juices flowing and feel good about it too!

A great piece of advice I was given was to ‘stay curious’. And I think this has become even more relevant now. Stay in touch, ask questions, explore, experiment. Delve beneath the surface and discover things you never knew. Find that something that makes you want to keep creating. For me it’s trying new things – I love to learn!

Above all I’d say keep pushing yourself (something built into our DNA at Guy & Co). Remember it’s good to feel uncomfortable – this only means your skills are growing.

I think it’s an understatement to say that the thought of the country, and world, closing down for an unknown amount of time was worrying, unnerving and overall terrifying back in March. There was a lot of talk about industries slowing down, projects and plans going on hold and that left the majority of us with a sinking feeling of uncertainty.

What is going to happen to the industry?

Are our clients going to cope?

However, I don’t think many people anticipated the complete dependency that we would develop for the digital-sphere. From Zoom to Microsoft Teams, digital software and platforms allowed businesses, organisations and whole industries to form a new way of working and enable them to stay afloat during these choppy waters.

Not only that but digital content boomed, creating an even more saturated environment than before. Government updates about coronavirus fought with media hype and fakenews; tips about how to make the best banana bread or how to TikTok bombarded our social feeds. So how do you get clients’ content out there and recognised within this new digital landscape and heightened noise?

If lockdown gave me time to do anything, it was to take a step back and really hone in on how to navigate digital platforms for our clients. And more so, it gave us time as an agency to do more internal learning and skill sharing. We took our internal training series, Lunch & Learns, virtual and focused them on hot digital topics: what makes engaging content? How have e-commerce habits changed and how can they be exploited?

Some of our top tips discussed during these sessions were:

Using your own data for learnings is essential
Videos are still number 1 for engagement
Boosted posts are the norm and without them you’ll be left behind
Brand honesty is the best policy
The fewer clicks you have, the easier the sell will be

It also allowed us time to give back and work with some charities, who, with cuts to their fundraising income and internal resource, needed help more than ever. One very worthy charity we helped was Families First, who work with young people in need of additional support. They wanted a brand and digital overhaul to help signal a confident new chapter and arm them to support families remotely. We developed an upbeat and ownable new brand identity and built a website that would help users better navigate their services and access useful resources online. But for me it was important we didn’t just build it for them; I helped train their team on WordPress so they could come out the other end upskilled and able to take on updates themselves afterwards. The old ‘give a man a fish…’ analogy came to mind, and it was a really rewarding experience, allowing this charity to advance leaps and bounds during a time when they most needed it.

We also recognised the importance of retaining our culture remotely, and weekly catch-ups in the bar seamlessly moved to virtual drinks over Zoom. However, after getting accustomed to the routine of working from home, how do we keep ourselves motivated and engaged, and most importantly how do we keep the same buzz we would have in the office from our homes? It’s very easy to roll out of bed, sit at the dining room table all day and then move your body to the sofa. It’s almost too easy, in fact.

We flipped the weekly fitness challenges from our insurance provider, Vitality, into weekly creative challenges called Guytality. We were challenged on everything from lockdown cocktail creations to poetry to wacky hairstyles, and each week all entries were drawn for someone to win £50 for themselves and £50 for a nominated charity. Not only did these help us to stay creative but it meant at the end of the week we knew we’d all be coming together again to catch up, show off our wonderful creations…maybe even embarrass ourselves.

It’s been a rocky time to say the least but the one thing that everyone has in common is the need for digital and that won’t be going away. Living and working digitally is the new norm so it’s important to be on board.