We asked, you answered
Our NPS results are in

At Guy & Co, we like to think of ourselves as the team that loves a challenge—whether it’s nailing your brief, crafting campaigns that turn heads, or delivering results that are bravely effective. But don’t just take our word for it. We recently asked our fabulous clients, to rate us through the globally recognised Net Promoter Score (NPS) survey. 

Well, the scores are in, and let’s just say, we’re doing a little happy dance over here.  

What’s NPS, Anyway? 

For the uninitiated, NPS measures how likely you are to recommend a business to someone else. Scores range from 0 to 100, with Bain & Company (the NPS masterminds) categorising anything over 50 as excellent and anything over 80 as world-class. 

Our score? A sparkling, almost-world-class 77!  

What Our Clients Said 

The responses were overwhelmingly positive, with heaps of 9s and 10s. And if that wasn’t enough to boost our serotonin levels, our lovely clients also left us some heartwarming comments: 

• “Can’t recommend Guy & Co enough. An agency that gets it!” 

• “I’ve been impressed with the process, results, and way they work with you throughout.” 

• “Exceptionally distinctive.” 

Honestly, we’re blushing.  

From the Top 

Our Founder, David Guy, said: “Happy clients, happy us. This high NPS score underpins our commitment to delivering client excellence across planning, creative and client services… and our Unfair Advantage system helps us effectively figure out the unfigure-out-able”. 

What’s Next? 

We’re thrilled, but we’re not resting on our successes (or our NPS score). If this feedback tells us anything, it’s that our clients appreciate what we’re doing—and we’re determined to do even better. Think bigger ideas, bolder campaigns, and delivering the kind of service that keeps those 9s and 10s rolling in. 

One Big THANK YOU 

To everyone who participated, you’ve made our year. Your feedback helps us grow, evolve, and keep being the agency that has the confidence to challenge and just “gets it”. Here’s to making the next NPS survey even better!